At PrimeSoft Technologies LLC, we strive to deliver high-quality IT, coding, and programming services that meet or exceed our clients’ expectations. This Refund Policy outlines the conditions under which refunds may be issued.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Services were not delivered as agreed in the project scope or contract.
- A technical error or failure on our part prevented service completion.
- Duplicate payments were made due to billing errors.
Non-Refundable Services
Refunds will not be issued for:
- Services already completed and delivered successfully.
- Customized software, coding, or programming solutions (as these are tailored specifically for each client).
- Delays or issues caused by the client, such as lack of communication, incomplete requirements, or missed deadlines.
- Subscription or retainer fees once the service period has started.
Refund Request Process
To request a refund, please contact us within 7 days of service delivery at:
📍 Address: 17129 Hawthorne Blvd, Lawndale, CA 90260
📞 Phone: +1 (213) 928-6963
📧 Email: info@primesoftllc.com
All refund requests will be reviewed, and eligible refunds will be processed within 7–14 business days using the original method of payment.
Project Cancellations
If a project is canceled before development begins, a partial refund may be issued, minus any administrative or setup costs. If work has already started, refunds will be calculated based on the portion of work completed.
Our Commitment
We are committed to client satisfaction and will make every effort to resolve issues through revisions, corrections, or alternative solutions before considering refunds.